Privacy Policy

Bike Punks, a subsidiary of parent organisation Tweeddale Youth Action, have taken measures to ensure we are compliant with GDPR legislation and this page sets out the three key elements of GDPR and how that relates to Bike Punks

1 DATA WE HOLD:

Information we hold is as follows:

  • Bike Hirers details including name, address, email address, phone number

We do not store bank or credit card details. Credit or debit card information given at the time of booking is stored on our third party payment processor service, Stripe.

2 WHY WE HOLD THIS INFORMATION (LAWFUL BASIS FOR PROCESSING)

To supply bikes under a hire agreement, we require personal details to safeguard the bikes and for insurance purposes

Staff, Volunteers and Trustees

Legal obligation through HMRC (paid employees)


3 HOW WE KEEP THIS INFORMATION

Customer data is stored on a third party booking service, booqable.com. This is stored for the purposes of managing bike rentals. Data is stored for a period of 3 months, thereafter the data is removed from the service.

Paper copies of signed contracts are stored for a period of 7 years.

We don’t pass on or sell information we hold to third parties.

COOKIES

Like many other website operators we use ‘cookies’ on our website to improve the customer experience, deliver content tailored to your interests and serve relevant online targeted advertising, as well as learn more about how you interact with the site. 

Cookies are small data files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use and navigation of the website and to compile statistical reports on website activity. 

For further information visit www.aboutcookies.org or www.allaboutcookies.org 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Cookies used by TYA

_ga : Google Analytics cookie

_gid :Google Analytics cookie

ss_cid : Squarespace Analytics cookie

ss_cp : Squarespace Analytics cookie

ss_cvisit : Squarespace Analytics cookie

ss_cvr : Squarespace Analytics cookie

ss_cvt : Squarespace Analytics cookie


Google Analytics
In common with many other websites when you visit www.bikepunks.org.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this not to identify you personally but to analyse your use of our website in order to deliver relevant website content and advertisements to you and to understand the effectiveness of our marketing and advertising activities.

By visiting our website we may have access to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. 

This data may be processed for the purposes of analysing the use of our website and our services. The legal basis for this processing is Legitimate Interest, namely monitoring and improving our website and services.

TYA does not collect personal data about individuals except where there is a legitimate business interest (see below) or when such information is provided voluntarily via consent, or by entering into a contract with us or where required to do so by law.